Feedback on Technical, Organizational, and Customer Service Skills of Employers of the Automotive Technology Graduates of One State University in the Philippines

John Michael Aquino; Jeffrey Garcia

doi:10.58421/misro.v2i2.87

DOI:

https://doi.org/10.58421/misro.v2i2.87

Authors

John Michael Aquino Laguna State Polytechnic University
Jeffrey Garcia Laguna State Polytechnic University https://orcid.org/0009-0003-3191-151X

Keywords:

Technical Practitioners, Organizational Skills, Customer Service Skills, Automotive Technology Graduate

Abstract

Employers' feedback on graduates' work productivity is critical for instructional designers, developers, and academic educators to produce new ideas for how graduates may fulfill their duties as citizens of dynamically varying companies. The findings of this study will be used to evaluate the automotive technology program and the basis for graduates' performance at work as it corresponds to technical practitioners, organizational skills, and customer service skills. The Sequential Mixed Method Design was used in the process of this study. The researcher utilized purposive sampling because the participants were determined with 42 employers and 88 LSPU-CIT automotive technology graduates from various firms that were the study's respondents. The researchers used a self-created survey-type questionnaire and a focus group discussion (FGD) interview guide to test the instrument's validity and reliability.
Furthermore, respondents were asked to fill out a survey regarding how they rated a graduate's performance, and FGD was held to gain a broad and deep understanding of CIT Graduates' situations in their companies. Following the collection of all meaningful data, an experimental design was used. The findings revealed that the degree of feedback across employers in three domains was undeniable from the employers' perspective, as agreed in the in-depth conversation with the selected companies.

Downloads

Download data is not yet available.

References

T. L. Ramirez, L. T. Cruz, and N. V Alcantara, “Tracer Study of Rtu Graduates: an Analysis,” Res. -Journal Arts, vol. 66, no. 1, pp. 66–76, 2014.

A. C. Gines, “Tracer Study of PNU Graduates,” Am. Int. J. Contemp. Res., vol. 4, no. 3, pp. 81–98, 2014.

H. A. Encio, M. G. Buenviaje, R. F. G. Refozar, and J. M. Laguador, “Employers’ Feedback on the Competencies of MBA Graduates based on Curriculum and Student Outcomes,” IOSR J. Bus. Manag., vol. 18, no. 08, pp. 101–105, Aug. 2016, doi: 10.9790/487X-180804101105.

J. Michael, A. Carla, J. Culajara, I. Ancho, G. Arrieta, and C. Barrameda, “Education Leaders , Research Scholars , and Expert Practitioners : Feedback of Employers and Immediate Heads of Educational Management Graduates,” vol. 7, no. June, pp. 49–55, 2021.

S. Peter and E. Lucas, “Evaluating the Role of Project Management on Sustainable Development,” Pakistan Res. J. Manag. Sci., vol. 1, no. 1, pp. 64–69, 2017.

A. Santos, “In the Philippines, Distance Learning Reveals the Digital Divide,” 2020. https://hk.boell.org/en/2020/10/06/philippines-distance-learning-reveals-digital-divide.

C. A. McKim, “The Value of Mixed Methods Research,” J. Mix. Methods Res., vol. 11, no. 2, pp. 202–222, Apr. 2017, doi: 10.1177/1558689815607096.

M. M. Rahman, “Sample Size Determination for Survey Research and Non-Probability Sampling Techniques: A Review and Set of Recommendations,” J. Entrep. Bus. Econ., vol. 11, no. 1, pp. 42–62, 2023, [Online]. Available: http://scientificia.com/index.php/JEBE/article/view/201/190.

L. Mishra, “Focus Group Discussion in Qualitative Research,” TechnoLearn An Int. J. Educ. Technol., vol. 6, no. 1, p. 1, 2016, doi: 10.5958/2249-5223.2016.00001.2.

M. DeJonckheere and L. M. Vaughn, “Semistructured interviewing in primary care research: A balance of relationship and rigour,” Fam. Med. Community Heal., vol. 7, no. 2, pp. 1–8, 2019, doi: 10.1136/fmch-2018-000057.

A. Joshi, S. Kale, S. Chandel, and D. Pal, “Likert Scale: Explored and Explained,” Br. J. Appl. Sci. Technol., vol. 7, no. 4, pp. 396–403, Jan. 2015, doi: 10.9734/BJAST/2015/14975.

S. Windiarti, N. Fadilah, E. Dhermawati, and B. W. Pratolo, “Teachers’ Perception toward the Obstacles of E-Learning Classes,” Ethical Ling. J. Lang. Teach. Lit., vol. 6, no. 2, pp. 117–128, Sep. 2019, doi: 10.30605/25409190.v6.117-128.

M. Jumhan and A. G. Abdullah, “The Analysis of Technical Competency towards the Automotive Manufacturing Expertise in the Industrial Context 4.0,” in Proceedings of the 4th International Conference on Innovation in Engineering and Vocational Education (ICIEVE 2021), 2022, vol. 651, no. Icieve 2021, pp. 78–82, doi: 10.2991/assehr.k.220305.016.

J. Hanaysha, “Testing the Effects of Employee Engagement, Work Environment, and Organizational Learning on Organizational Commitment,” Procedia - Soc. Behav. Sci., vol. 229, pp. 289–297, Aug. 2016, doi: 10.1016/j.sbspro.2016.07.139.

D. D. Merritt and B. Z. Liles, “Narrative Analysis,” J. Speech Hear. Disord., vol. 54, no. 3, pp. 438–447, Aug. 1989, doi: 10.1044/jshd.5403.438.

A. Alharbi, “A descriptive-evaluative study of a Saudi EFL textbook series,” Cogent Educ., vol. 2, no. 1, p. 1079946, Dec. 2015, doi: 10.1080/2331186X.2015.1079946.

J. R. Balinado, Y. T. Prasetyo, M. N. Young, S. F. Persada, B. A. Miraja, and A. A. N. Perwira Redi, “The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service,” J. Open Innov. Technol. Mark. Complex., vol. 7, no. 2, p. 116, Apr. 2021, doi: 10.3390/joitmc7020116.

N. Gajic and M. Boolaky, “Impact of technical support on customer satisfaction: Case of automotive paints,” SAGE Open, vol. 5, no. 4, 2015, doi: 10.1177/2158244015611457.

W. Afezah Wan Abdul Rahman and Z. Hanim Saidin, “Customer Loyalty: The Effect of Service Quality and Brand Image in Malaysias Automotive Industry,” Int. J. Asian Soc. Sci., vol. 11, no. 4, pp. 188–199, 2021, doi: 10.18488/journal.1.2021.114.188.199.

S. W. Lange, “Examining Career And Technical Education Practitioner Preparation And Professional Development Needs,” Illinois State University, 2020.

R. Dovleac, A. Lorincz, A. Ionica, and M. Leba, “A Business and Technical Approach on Startups Applied on an Automotive System,” Int. J. Econ. Manag. Syst., vol. 1, pp. 153–157, 2016.

L. M. Kuehne, “Practical science communication strategies for graduate students,” Conserv. Biol., vol. 28, no. 5, pp. 1225–1235, 2014, doi: 10.1111/cobi.12305.

A. Radermacher, “Investigating the skill gap between graduating students and industry expectations,” 36th International Conference on Software Engineering, ICSE Companion 2014 - Proceedings. pp. 291–300, 2014, doi: 10.1145/2591062.2591159.

J. K. Anderson, “Patterns of communication in high-fidelity simulation,” J. Nurs. Educ., vol. 54, no. 1, pp. 22–27, 2015, doi: 10.3928/01484834-20141228-01.

A. Kokkinaki, “Students’ perceptions of plagiarism and relevant policies in Cyprus,” Int. J. Educ. Integr., vol. 11, no. 1, 2015, doi: 10.1007/s40979-015-0001-7.

M. P. McDermott, “Veterinarian-client communication skills: Current state, relevance, and opportunities for improvement,” J. Vet. Med. Educ., vol. 42, no. 4, pp. 305–314, 2015, doi: 10.3138/jvme.0115-006R.

M. A. Rubega, “Assessment by Audiences Shows Little Effect of Science Communication Training,” Sci. Commun., vol. 43, no. 2, pp. 139–169, 2021, doi: 10.1177/1075547020971639.

V. Ramamuruthy, D. Dewitt, and N. Alias, “The need for technical communication for 21st century learning in tvet institutions: Perceptions of industry experts,” J. Tech. Educ. Train., vol. 13, no. 1, pp. 148–158, 2021, doi: 10.30880/jtet.2021.13.01.016.