Total Quality Management of Sekolah Ramah Anak (SRA) at SDN Ngupasan and SDN Tegalrejo 2, Yogyakarta City

Winur Purbo Sejati; Setya Raharja

doi:10.58421/gehu.v5i1.940

DOI:

https://doi.org/10.58421/gehu.v5i1.940

Authors

Winur Purbo Sejati Universitas Negeri Yogyakarta
Setya Raharja Universitas Negeri Yogyakarta

Keywords:

Total Quality Management, Child-friendly Schools, Elementary school

Abstract

This study aims to describe the implementation of Total Quality Management (TQM) in Sekolah Ramah Anak (SRA), a national child-friendly school program in Indonesia, identifying supporting and inhibiting factors at SDN Ngupasan and SDN Tegalrejo 2 in Yogyakarta City. The study used a qualitative approach with a multiple-case design. The research subjects included the principal, the school committee, and students. Data were collected through observation, in-depth interviews, and documentation studies. Data analysis in this study used the Miles and Huberman model, which includes data reduction, data presentation, conclusion drawing, and verification. Data validity was verified through triangulation. The results showed that TQM has been implemented effectively through the principle of customer focus by accepting student and parent input, developing programs based on student interests and talents, involving all school members and related parties, and measuring quality through assessments, parent satisfaction surveys, and academic and non-academic achievement standards. The school's commitment is reflected in its vision, mission, short-term, medium-term, and long-term goals, as well as in continuous improvement based on measurement results. Supporting factors include active participation of the school community, cooperation between parents and related parties, the availability of child-friendly facilities and infrastructure, government support, funding, and training. Inhibiting factors include limited conceptual understanding, suboptimal parental support, limited facilities and funding, minimal training, resistance to change, bullying, and suboptimal data utilization. This research emphasizes the importance of TQM in creating SRA that are safe and comfortable for students.

Downloads

Download data is not yet available.

References

R. A. Akhyar, M., Deliani, N., Batubara, J., & Gusli, “Studi analisis pendidikan budaya alam Minangkabau terhadap pembentukan karakter anak di sekolah dasar,” Idarah Tarb. J. Manag. Islam. Educ., vol. 4, no. 2, pp. 193–206, 2023, doi: 10.32832/itjmie.v4i2.15396.

N. Asmanijar, L., Jaya, A. S. F., Mustofa, A., & Suraiya, “Pelaksanaan Supervisi Oleh Kepala Sekolah Dalam Mewujudkan Lingkungan Belajar Aman dan Nyaman Serta Inklusif di SMPNegeri 2 Banda Aceh,” J. Ilm. Mhs. Pendidik. Ekon., vol. 5, no. 1, pp. 23–32, 2023.

M. Utomo, W. A., Refiane, F., Nugroho, A. A., & Maryati, “Pemahaman Hak dan Kewajiban Untuk Meningkatkan Kedisiplinan Siswa Sekolah Dasar,” J. Educ. FKIP UNMA, vol. 9, no. 2, pp. 826–830, 2023, doi: 10.31949/educatio.v9i2.4822.

E. Sallis, Total quality management in education (Manajemen mutu pendidikan). Yogjakarta: IRCiSoD, 2012.

J. M. Juran, A history of managing for quality. Milwaukee, WI: ASQC Quality Press., 1995.

M. Widat, F., Rozi, F., & Kholili, “Efektivitas Pengembangan Nilai Karakter Siswa dengan Menciptakan Program Sekolah Ramah Anak,” FONDATIA, vol. 7, no. 1, pp. 107–122, 2023, doi: 10.36088/fondatia.v7i1.2946.

R. N. Yamada, S., & Setyowati, “Peran guru dalam mengatasi tindakan school bullying sebagai upaya mewujudkan sekolah ramah anak di smp negeri 2 wates kab. Kediri,” J. Civ. Moral Stud., vol. 7, no. 1, pp. 30–43, 2022, doi: 10.26740/jcms.v7n1.p30-43.

Kementerian Pendidikan Nasional Republik Indonesia, “Peraturan Menteri Pendidikan Nasional Nomor 19 Tahun 2007 tentang Standar Pengelolaan Pendidikan,” Jakarta, Indonesia, 2007.

K. H. Dewi, P. Y. A., & Primayana, “Peranan total quality management (TQM) di sekolah dasar,” J. Penjaminan Mutu, vol. 5, no. 2, pp. 226–236, 2019.

M. Bintari, A., Dakir, D., & Muslimah, “Manajemen Mutu Terpadu Dan Implementasinya Dalam Dunia Pendidikan,” Educ. J. Inov. Tenaga Pendidik dan Kependidikan, vol. 2, no. 2, pp. 161–167, 2022, doi: 10.51878/educator.v2i2.1306.

M. S. Khurniawan, A. W., Sailah, I., Muljono, P., Indriyanto, B., & Maarif, “Efektivitas Pengelolaan Sekolah Menengah Kejuruan Berstatus Badan Layanan Umum Daerah (Smk-Blud),” J. Apl. Bisnis Dan Manaj., vol. 7, no. 2, p. 512, 2021, doi: 10.17358/jabm.7.2.512.

Sakiyem, “Implementasi Total Quality Management (TQM) dalam Mewujudkan Sekolah Unggulan di Raudhatul Athfal (RA) As - Sholeh Gumilir Kecamatan Cilacap Utara-Kabupaten Cilacap,” Cakrawala J. Kaji. Manaj. Pendidik. Islam dan Stud. Sos., vol. 5, no. 1, pp. 141–163, 2021, doi: 10.33507/cakrawala.v5i1.292.

M. Wardhani, C, “Sebanyak 451 Sekolah di Kota Yogyakarta Merupakan Sekolah Ramah Anak,” Tribun Jogya.com, 2025.

Kementerian Pemberdayaan Perempuan dan Perlindungan Anak, Panduan Sekolah Ramah Anak Deputi Tumbuh Kembang Anak. Jakarta: Deputi Bidang Tumbuh Kembang Anak, 2015.

Sugiyono, Metode Penelitian Manajemen. Bandung: ALFABETA, 2013.

I. Vebriyani, V., Hanik, E. U., Mubarok, I. S. H., Sudarto, L. R., & Nikmah, “Implementasi Total Quality Management (TQM) Pendidikan dalam Tantangan Globalisasi di Sekolah Indonesia Kuala Lumpur (SIKL),” JEID J. Educ. Integr. Dev., vol. 1, no. 3, pp. 195–209, 2021, doi: 10.55868/jeid.v1i3.95.

Sugiyono, Metode Penelitian Kuantitatif, Kualitatif dan Kombinasi (Mixed Methods). Bandung: ALFABETA, 2020.

A. Wulogening, H. I., & Timan, “Implementasi Total Quality Management (TQM) dalam sistem manajemen perencanaan kepala sekolah,” J. Akuntabilitas Manaj. Pendidik., vol. 8, no. 2, pp. 137–146, 2020, doi: 10.21831/jamp.v8i1.31282.

S. Mar’ati, A., & Maisaroh, “Peran Komite Sekolah dalam Meningkatkan Mutu Pendidikan di SD Negeri Pujokusuman 1 Yogyakarta,” J. PGSD Indones., vol. 4, no. 2, pp. 7–7, 2018.

M. S. Husnullail, M., & Jailani, “Teknik pemeriksaan keabsahan data dalam riset ilmiah,” J. Genta Mulia, vol. 15, no. 2, pp. 70–78, 2024.

J. Miles, M, B., Huberman, A, M., & Saldana, Qualitative Data Analysis: A Methods Sourcebook, Third Edit. USA: Sage Publications, Inc, 2014.

M. Abaimuhtar, A. B., & Yasin, “Konsep Total Quality Management (TQM) dan Implementasi Konteks Pendidikan,” Al Wildan J. Manaj. Pendidik. Islam, vol. 2, no. 1, pp. 1–12, 2024, doi: 10.57146/alwildan.v2i1.2033.

J. F. Susanto, T. T. D., Julia, A. N., & Salsabila, “Literature review: Tantangan dan implementasi total quality management (TQM) dalam institusi pendidikan,” Didakt. J. Kependidikan, vol. 13, no. 1, pp. 1405–1418, 2024, doi: 10.58230/27454312.1420.

W. E. Deming, Out of the Crisis: Quality, Productivity, and Competitive Position. Cambridge University Press, 1986.

S. B. Goetsch, D. L., & Davis, Quality management for organizational excellence: Introduction to total quality, 7th ed. Pearson Education, 2014.

Saril, “Total Quality Management (TQM) sebagai wujud peningkatan mutu pendidikan,” Adaara J. Manaj. Pendidik. Islam, vol. 9, no. 2, pp. 963–972, 2019.

A. H. Darmawan, D., Prasietyawan, R. D., Hazin, M., Murtadlo, M., & Cindy, “Customer Focus Berbasis Total Quality Management (TQM) di SMA Muhammadiyah 1 Taman,” utile J. Kependidikan, vol. 10, no. 1, pp. 21–30, 2024, doi: 10.37150/jut.v10i1.2385.

B. Y. Alfaiz, “Penerapan Total Quality Management (TQM) dalam Mencapai Kepuasan Siswa,” At-Tazakki J. Kaji. Ilmu Pendidik. Islam dan Hum., vol. 9, no. 1, pp. 1–13, 2025, doi: 10.47006/attazakki.v9i1.23069.

W. A. Latuconsina, Z., & Tupamahu, “Pengaruh Fokus Pada Pelanggan, Keterlibatan Total, Perbaikan Berkesinambungan Terhadap Kepuasan Konsumen Hasjrat Abadi Ambon,” Manis J. Manaj. Dan Bisnis, vol. 3, no. 2, pp. 24–36, 2020.

M. Makmun, S., & Yasin, “Pengukuran Total Quality Management (TQM) dalam Pendidikan,” J. Manaj. Pendidik. Islam, vol. 3, no. 1, pp. 13–22, 2025.

E. Vangrieken, K., Dochy, F., Raes, E., & Kyndt, “Teacher collaboration: A systematic review,” Educ. Res. Rev., vol. 15, pp. 17–40, 2015, doi: 10.1016/j.edurev.2015.04.002.

K. Kanti, C. M., Kosim, A., & Ramdhani, “Strategi Manajemen Sekolah dalam Meningkatkan Mutu Layanan Pendidikan di SMA Negeri 4 Karawang,” J. Ilmu Pendidik. Islam, vol. 23, no. 2, pp. 942–951, 2025, doi: 10.36835/jipi.v23i2.77.

UNICEF, Child-friendly schools manual. New York: United Nations Children’s Fund, 2019.

R. Sapitri, “Implementasi Total Quality Management di Pendidikan: Alat dan Teknik Pemecahan Masalah untuk Meningkatkan Kualitas,” Pratyaksa J. Ilmu Pendidikan, Sos. dan Hum., vol. 1, no. 2, pp. 211–221, 2025.

B. Crosby, P, Quality is Free: The Art of Making Quality Certain. New York: McGraw-Hill, 1979.

M. Iqbal, “Penerapan Total Quality Management (TQM) dalam Mewujudkan Pendidikan Islam Bermutu dan Berdaya Saing,” Arini J. Ilm. Dan Karya Inov. Guru, vol. 2, no. 1, pp. 165–183, 2025, doi: 10.71153/arini.v2i1.408.

I. Naufal, Y. A., Putra, M. J. A., & Isjoni, “Penerapan Manajemen Sekolah Dengan Pendekatan Total Quality Management Di SMAN 3 Siak Hulu,” J. Kaji. Ilmu Pendidik., vol. 6, no. 4, pp. 1825–1842, 2025, doi: 10.55583/jkip.v6i4.1772