Adoption of Electronic Cash Payment among Students: A Case Study of Siem Reap Build Bright University
DOI:
https://doi.org/10.58421/misro.v3i1.171Keywords:
Adoption, electronic cash, Payment, Students, Build Bright UniversityAbstract
This research aimed to assess students' awareness and adoption of electronic cash and analyze the factors influencing their attitudes towards this payment method. The study was conducted in Siem Reap province, Cambodia, with 211 students from Build Bright University. Findings indicated that the majority of respondents had knowledge and understanding of electronic cash, highlighting a positive level of familiarity. Convenience and ease of use influenced students' adoption of electronic cash. Students valued the seamless experience, quick transactions offered by electronic cash, and prioritizing security and privacy. Technological appeal and innovation also played a crucial role in shaping students' preferences. Trust in the payment system and perceived benefits such as rewards and discounts were influential factors.
Downloads
References
Statista, "Mobile payments worldwide - statistics & facts," 2020.
National Bank of Cambodia, "The Next-Generation Mobile Payments and Banking. Bankong," National Bank of Cambodia, 2023.
K. Sothear, "Cambodia’s electronic payment amount among highest in world - Khmer Times,” 2023. https://www.khmertimeskh.com/501319532/cambodias-electronic-payment-amount-among-highest-in-world/ (accessed Nov. 12, 2023).
VISA, “Digital payments on the rise as Cambodians shift away from cash – Visa Study,” VISA, 2022.
B. Qu, L. Wei, and Y. Zhang, “Factors affecting consumer acceptance of electronic cash in China: an empirical study,” Financ. Innov., vol. 8, no. 1, 2022, doi: 10.1186/s40854-021-00312-7.
F. D. Davis, “Perceived usefulness, perceived ease of use, and user acceptance of information technology,” MIS Q. Manag. Inf. Syst., vol. 13, no. 3, pp. 319–339, 1989, doi: 10.2307/249008.
R. W. Rogers, “A Protection Motivation Theory of Fear Appeals and Attitude Change1,” J. Psychol., vol. 91, no. 1, pp. 93–114, 2010, doi: https://doi.org/10.1080/00223980.1975.9915803.
M. Holland, The change agent. 2017.
I. Ajzen, “The theory of planned behavior,” Organ. Behav. Hum. Decis. Process., vol. 50, no. 2, pp. 179–211, 1991, doi: 10.1016/0749-5978(91)90020-T.
D. H. McKnight, V. Choudhury, and C. Kacmar, “Developing And Validating Trust Measure for E-Commerce: An Integrative Typology. Information System Research.,” Inf. Syst. Res., vol. 13, no. 3, pp. 334–359, 2002.
R. J. Hill, M. Fishbein, and I. Ajzen, “Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research.,” Contemp. Sociol., vol. 6, no. 2, p. 244, 1977, doi: 10.2307/2065853.
O. D. Apuke, “Quantitative Research Methods : A Synopsis Approach,” Kuwait Chapter Arab. J. Bus. Manag. Rev., vol. 6, no. 11, pp. 40–47, 2017, doi: 10.12816/0040336.
W. Leal Filho and M. Kovaleva, “Research Methods,” Environ. Sci. Eng., vol. 5, no. 3, pp. 81–82, 2015, doi: 10.1007/978-3-319-10906-0_5.
Y. K. Annie Becker, “Spreading Use of Digital Cash,” 2008, doi: : 10.4018/978-1-59904-943-4.ch175.
U. Chaudhery and J. Arora, “a Comparative Study on the Usage of E-Payment System in Various Age Groups,” Int. J. Adv. Res. Commer., vol. 03, no. 01, pp. 209–215, 2020.
M. Merhi, K. Hone, and A. Tarhini, “A cross-cultural study of the intention to use mobile banking between Lebanese and British consumers: Extending UTAUT2 with security, privacy and trust,” Technol. Soc., vol. 59, no. July, p. 101151, 2019, doi: 10.1016/j.techsoc.2019.101151.
F. Liébana-Cabanillas, J. Sánchez-Fernández, and F. Muñoz-Leiva, “Antecedents of the adoption of the new mobile payment systems: The moderating effect of age,” Comput. Human Behav., vol. 35, no. June, pp. 464–478, 2014, doi: 10.1016/j.chb.2014.03.022.
J. Lu, J. E. Yao, and C. S. Yu, “Personal innovativeness, social influences and adoption of wireless Internet services via mobile technology,” J. Strateg. Inf. Syst., vol. 14, no. 3, pp. 245–268, 2005, doi: 10.1016/j.jsis.2005.07.003.
D. T. Sasongko, P. W. Handayani, and R. Satria, “Analysis of factors affecting continuance use intention of the electronic money application in Indonesia,” Procedia Comput. Sci., vol. 197, pp. 42–50, 2022, doi: 10.1016/j.procs.2021.12.116.
D. T. Sasongko, P. W. Handayani, and R. Satria, “Analysis of factors affecting continuance use intention of the electronic money application in Indonesia,” Procedia Comput. Sci., vol. 197, no. 2021, pp. 42–50, 2021, doi: 10.1016/j.procs.2021.12.116.
A. Ari, S. Chen, and L. Ratnovski, “The Dynamics of Non-Performing Loans During Banking Crises: A New Database,” SSRN Electron. J., 2020, doi: 10.2139/ssrn.3580827.
M. Humbani and M. Wiese, “An integrated framework for the adoption and continuance intention to use mobile payment apps,” Int. J. Bank Mark., vol. 37, no. 2, pp. 646–664, Apr. 2019, doi: 10.1108/IJBM-03-2018-0072.
A. Gupta, A. Yousaf, and A. Mishra, “How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model,” Int. J. Inf. Manage., vol. 52, no. April 2019, p. 102094, 2020, doi: 10.1016/j.ijinfomgt.2020.102094.
M. Humbani and M. Wiese, “An integrated framework for the adoption and continuance intention to use mobile payment apps,” Int. J. Bank Mark., vol. 37, no. 2, pp. 646–664, 2019, doi: 10.1108/IJBM-03-2018-0072.
B. Qu, L. Wei, and Y. Zhang, “Factors affecting consumer acceptance of electronic cash in China: an empirical study,” Financ. Innov., vol. 8, no. 1, p. 9, Dec. 2022, doi: 10.1186/s40854-021-00312-7.
Y. Kim, Y.-J. Park, J. Choi, and J. Yeon, “An Empirical Study on the Adoption of ‘Fintech’ Service: Focused on Mobile Payment Services,” no. December 2015, pp. 136–140, 2015, doi: 10.14257/astl.2015.114.26.
V. Podile and P. Rajesh, “Public Perception on Cashless Transactions in India,” Asian J. Res. Bank. Financ., vol. 7, no. 7, p. 63, 2017, doi: 10.5958/2249-7323.2017.00069.4.
L. Gao and K. A. Waechter, “Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation,” Inf. Syst. Front., vol. 19, no. 3, pp. 525–548, Jun. 2017, doi: 10.1007/s10796-015-9611-0.
A. Pal, T. Herath, R. De’, and H. R. Rao, “Is the Convenience Worth the Risk? An Investigation of Mobile Payment Usage,” Inf. Syst. Front., vol. 23, no. 4, pp. 941–961, 2021, doi: 10.1007/s10796-020-10070-z.
W. Widayat, I. Masudin, and N. R. Satiti, “E-Money payment: Customers’ adopting factors and the implication for open innovation,” J. Open Innov. Technol. Mark. Complex., vol. 6, no. 3, 2020, doi: 10.3390/JOITMC6030057.
S. . A. Maruping , L . M ., Bala , H ., Venkatesh , V ., and Brown, . “‘ Going Beyond Intention : Integrating Behavioral Expectation into the Unified Theory of Acceptance and Use of Technology ,’ Journal of the Association for Information Science and ** Final published version will be subject to copyediting and other edito,” pp. 623–637, 2017.
M. Janssen et al., “Open and Big Data Management and Innovation,” Lect. Notes Comput. Sci., no. November, 2015, doi: 10.1007/978-3-319-25013-7.
D. H. Shin, “Towards an understanding of the consumer acceptance of mobile wallet,” Comput. Human Behav., vol. 25, no. 6, pp. 1343–1354, 2009, doi: 10.1016/j.chb.2009.06.001.
J. Khalilzadeh, A. B. Ozturk, and A. Bilgihan, “Security-related factors in extended UTAUT model for NFC based mobile payment in the restaurant industry,” Comput. Human Behav., vol. 70, pp. 460–474, 2017, doi: 10.1016/j.chb.2017.01.001.
V. Podile and P. Rajesh, “Public Perception on Cashless Transactions in India,” Asian J. Res. Bank. Financ., vol. 7, no. 7, p. 63, 2017, doi: 10.5958/2249-7323.2017.00069.4.
Q. L. Chen and Z. H. Zhou, “Unusual formations of superoxo heptaoxomolybdates from peroxo molybdates,” Inorg. Chem. Commun., vol. 67, no. 3, pp. 95–98, 2016, doi: 10.1016/j.inoche.2016.03.015.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Journal of Mathematics Instruction, Social Research and Opinion
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.