Dewi, M. S., and M. Rahayu. “The Influence of Customer Relationship Management (CRM) and Product Quality on Consumer Loyalty of Roti’O in Cimahi City”. Journal of General Education and Humanities, vol. 5, no. 1, Jan. 2026, pp. 1017–1030, doi:10.58421/gehu.v5i1.1037.